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Course : Self-affirmation and assertiveness

Self-affirmation and assertiveness




By the end of the program participants will be able to: identify ways of building self-esteem and developing confidence, practice the Art of Saying No, increase confidence handling difficult behaviour in others, use appropriate and effective techniques for staying ?in control' and aiming at a positive outcome in a variety of sensitive and difficult situations.


INTER
IN-HOUSE
CUSTOM

Training at your location, our location or remotely

Ref. ASO
  2d - 14h00
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By the end of the program participants will be able to: identify ways of building self-esteem and developing confidence, practice the Art of Saying No, increase confidence handling difficult behaviour in others, use appropriate and effective techniques for staying ?in control' and aiming at a positive outcome in a variety of sensitive and difficult situations.



Intended audience
Anyone who needs to master the principles and practices of effective, assertive communication.

Prerequisites
Speaking english fluently

Practical details
Self-diagnosis, testing. Active scenarios. Role-playing. Sharing experiences. Personalized debriefing.

Course schedule

1
Your dominant behavioural style

  • Self-assessment.
  • Identifying strengths and areas of improvement.
  • Developing assertiveness skills.
  • Your personal plan for success.
Exercise
Assertiveness questionnaire, self-evaluations.

2
Assertive behaviour

  • Understanding assertiveness and how it differs from aggressive and passive or submissive behaviour.
  • Analysing the 7 main components for effective and assertive communication.
  • Active Listening and Responding.
  • Tuning your non-verbal communication.
  • Creating empathy.
  • Effective questioning.
Exercise
Interactive Cases: Role-play situations. Group discussion.

3
Giving and receiving constructive criticism

  • Dealing with fear, criticism and unfair or threatening behaviour.
  • Best practices for giving and receiving constructive feedback.
  • Creating Win-Win situations.
  • Setting positive boundaries.
  • Assertiveness Behaviour Model: DESC.

4
Practicing the Art of saying No

  • Asking for what you want to meet your needs.
  • Influencing others without manipulating.
  • Expressing messages, opinions and thoughts clearly and accurately whilst respecting the rights of others.
  • Reducing stress level.
  • Managing time more effectively.
  • Closing conversations.
  • Gaining increased confidence physically and vocally.

5
Handling conflict assertively

  • Dealing with aggressive behaviour and offering an alternative to conflict.
  • Managing your emotions in stressful situations.
  • Applying models and tools to manage conflict and achieve resolution.
  • Adopting different interpersonal communication styles.
  • Gaining respect and enjoying greater self-esteem.
Exercise
Role-play situations.


Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class

Dernières places
Date garantie en présentiel ou à distance
Session garantie