Vous avez déjà un compte client ORSYS
Se connecter
Vous êtes nouveau chez ORSYS
Créer un compte
Vous ne souhaitez pas créer de compte
Poursuivre sans me connecter

Course : Windows 10: Maintenance and Troubleshooting

Windows 10: Maintenance and Troubleshooting






INTER
IN-HOUSE
CUSTOM

Training at your location, our location or remotely

Ref. WON
  3d - 21h00
Would you like to transpose this course—without changes—for your company?

Download in PDF format

Share this course by email






Teaching objectives
At the end of the training, the participant will be able to:
Acquire a methodology for solving problems for Windows 10
Use built-in maintenance tools and third-party tools
Troubleshoot problems with the system, hardware, and network related to security or applications
Configure automatic maintenance
Retrieve information from clients in computers

Certification
If registering for the AVIT® Maintenance and Support of a Workstation in a Windows Environment, Windows 10 certification option, you must do so at the same time as course registration. The exam is a multiple-choice test lasting one-and-a-half to two hours. The result indicates your skill level. Merely taking the course is not sufficient to achieve a maximum score. The exam must be both scheduled and then taken online within 4 weeks following the start of your session.

Practical details
Hands-on work
Theory, discussions, experience-sharing, demonstrations, tutorials, and real cases.
Teaching methods
Active learning based on discussions, examples, hands-on exercises and evaluation throughout the training.

Course schedule

1
Problem-solving methodology

  • Overview of a method.
  • Identifying resolution domains.
  • Advice for improving system performance.
Hands-on work
Learn about and register for the AVIT® certification option. Remote information collection.

2
Troubleshooting system problems

  • Backing up and restoring the system. BCDEDIT boot repair tools.
  • Identifying startup problems with Windows RE.
  • Creating a restore point and a system repair disc. Creating a system image.
  • Creating and implementing a recovery drive.
  • Basic built-in troubleshooting and problem-solving tools.
Hands-on work
Retrieving system information and defining a plan for solving problems. Clean boot. Booting and shutting down faster, using Windows troubleshooting tools.

3
Troubleshooting hardware problems

  • Device management (update, uninstall, signature, etc.).
  • Working with virtual hard drives.
  • Installing and configuring device drivers.
  • USB 3 devices, hardware, force install.
Hands-on work
Retrieving information from clients and setting up an action plan.

4
Network and security troubleshooting

  • Solving connection problems.
  • Configuring User Account Controls (UAC).
  • Configuring Windows Defender, Edge browser.
Hands-on work
Retrieving information from clients and computers. Solving a problem. Security checks.

5
Application-related troubleshooting

  • Installing a virtual machine.
  • Boot options and settings: What's new.
  • Windows and Web applications.
  • Problem history report.
  • Troubleshooting an application that won't install.
Hands-on work
Installing Client Hyper-V. Identifying an application problem and setting up an action plan.

6
Optimization and maintenance

  • Configuring automatic maintenance.
  • Updating the system, maintenance tools.
  • Studying performance via monitoring tools.
  • Backing up and restoring files.
  • Online option: Schedule and take the AVIT® exam within 4 weeks.
Hands-on work
Use built-in maintenance tools and third-party tools.